Above excellent. I went to three Toyota dealerships yesterday and was given the run around and was lied to. I came to this Buick dealership and they took very good care of me. Left with a brand new 2025 Buick Encore which is the color I wanted and the model I wanted. I am more than pleased with my experience, and have already recommended someone to that dealership. Shout out to the Vail Buick team, you guys definitely have a returning customer in me. Thank you Carl, for your superb service. It made a bad day into a great day. I absolutely love and adore my car, thank you again for such a wonderful experience! 10/10 highly recommend. These guys are the best of the best!

Not only was my car taken exactly at my appointment time, but the process was completed quickly and efficiently. Plus, the people in the service department are so pleasant and helpful I wouldn't take my car anywhere else!

As always a great experience. My car was done in no time. The staff is so nice!

The whole staff at Vail Buick in Bedford NY are a pleasure to work with.

Professional staff

Very good, dropped off my car and they worked on it and I picked it up when it was done

Just outstanding. Where to begin - I am at a loss for the right superlative to best describe VBGMC. Denise, my sales rep, is best in class. Eminently friendly and just an enormous pleasure to work with. Thanks also for Luke for a smooth sales transaction and great advice. Lastly to Larry, who runs the dealership, a class act and thoroughly looked after me. They did quite literally everything in their power to make my experience a special one and I am proud to be a customer for life at this point. Look no further - this is your GMC dealership of choice in the NY metropolitan area.

I’m always able to book my appointment at my convenience, and there’s always an email or text confirmation. I’m always greeted nicely and professionally. And I appreciate the timely and efficient work. Vail is a terrific dealership

Promt service, great attitude, Devin is wonderful

Tracy was great did what she said she would do great job thank you

Outstanding service!!

Great service always make me feel like family

Knowledgeable staff, easy transaction and not pushy at all

The staff was especially helpful. They were accomodating and knowledgeable.

Great people and great service. Patient and welcoming

David and Luke made the purchasing process so simple and painless. David listened to what I was looking for in a new car and found an in-stock model that was perfect. Luke explained the payments, warranties, and options in language that was clear and easy to understand. Would highly recommend Vail Buick GMC.

I just want to say the Luke in the service department is a great help. Super polite and friendly as well as extremely knowledgeable. I am grateful for his excellent service. Thank you Luke

Denise and Luke were absolutely amazing in helping my husband and I purchase our Yukon XL! The entire process was quick and smooth! I highly recommend Vail GMC! They will even deliver out of state, don’t hesitate to contact them!

From walking in, to driving away with a new car we were treated as if we were family. They were understanding of my needs and absolute gentleman throughout. Would highly recommend this dealership as a wh

Everyone was so helpful my first experience getting a car on my own . Lawrence Parisi was so helpful and made me feel comfortable . Also my salesman was very nice and informative and patient . Also the financial gentleman was patient and helpful. . I will be back to release

Great costumer service, just didn’t have what I’m looking for.

What a wonderful experience! Carl and Luke are the best! I would absolutely come back here and recommend this dealership to anyone! They are honest and got me a great deal!!

Great service!

I have been with Vail for many years. Never a bad experience. They treat me like Family. They are a 10 plus for me. Just leased a 2023 Buick Envision and once again the treatment I received was outstanding. Thank you guys for all you do. I am one lucky lady.

I had a recall, but I guess they need to come up with another remedy, so I will wait for another notice