Nice people and dealership. Very easy to schedule service or speak to someone about a vehicle.

thanks for helping with the vehicle transfer. it went smooth, was quick, and efficient. we will consider this dealer in the future.

Great car buying experience...smooth, professional, attentive, and classy.

Just got a second Terrain for my wife. It was a no brianer to go back to the team at Vail GMC. Not only for the best deal, but for peace of mind. We get treated like family there. The entire process is seamless, and worry free. In the past car buying had been stressful at other dealerships, however there is none of that here. A HUGE thank you to Larry, Carl, Luke, and the entire team at Vail. Wont be buying our vehicles anywhere else. My wife and I love our Terrains, and our boxer Tyson does too! HIGHLY recommend to anyone looking for a new or used vehicle!

Service team lies. Our previous vehicle had a flat tire and had to go back several times for them to fix and they were never able to and were trying to force us to buy a tire. It’s been a saga to say the least. Now, we have a new truck and had nail in tire less than a week ago and they claimed they fixed only to see psi diminishing daily given their temporary fix. We also have tire insurance. It’s a rotten scheme and they should be and will be reported.

It was a no nonsense deal. I needed a new lease for my wife and Mike was very helpful getting the deal I wanted. When we showed up to pick up the car we were in and out quickly.

Above excellent. I went to three Toyota dealerships yesterday and was given the run around and was lied to. I came to this Buick dealership and they took very good care of me. Left with a brand new 2025 Buick Encore which is the color I wanted and the model I wanted. I am more than pleased with my experience, and have already recommended someone to that dealership. Shout out to the Vail Buick team, you guys definitely have a returning customer in me. Thank you Carl, for your superb service. It made a bad day into a great day. I absolutely love and adore my car, thank you again for such a wonderful experience! 10/10 highly recommend. These guys are the best of the best!

Not only was my car taken exactly at my appointment time, but the process was completed quickly and efficiently. Plus, the people in the service department are so pleasant and helpful I wouldn't take my car anywhere else!

As always a great experience. My car was done in no time. The staff is so nice!

The whole staff at Vail Buick in Bedford NY are a pleasure to work with.

Professional staff

Very good, dropped off my car and they worked on it and I picked it up when it was done

Just outstanding. Where to begin - I am at a loss for the right superlative to best describe VBGMC. Denise, my sales rep, is best in class. Eminently friendly and just an enormous pleasure to work with. Thanks also for Luke for a smooth sales transaction and great advice. Lastly to Larry, who runs the dealership, a class act and thoroughly looked after me. They did quite literally everything in their power to make my experience a special one and I am proud to be a customer for life at this point. Look no further - this is your GMC dealership of choice in the NY metropolitan area.

Good attention, excellent service.

I’m always able to book my appointment at my convenience, and there’s always an email or text confirmation. I’m always greeted nicely and professionally. And I appreciate the timely and efficient work. Vail is a terrific dealership

Promt service, great attitude, Devin is wonderful

Tracy was great did what she said she would do great job thank you

Outstanding service!!

Great service always make me feel like family

THIS DEALERSHIP IS A NIGHTMARE. I have had a Buick for 7 years - but this will be my last. Disgusting customer service, especially from the manager. There is a part I need (due to recall) on backorder, and my car cannot pass inspection - I have been dealing with this for 6 months!!! I pay full price for a lease to have a check engine light on for half a year. When I called for the 4th time today, I was told "there is nothing that can be done and I shouldn't have waited to do the inspection" (which I did not - the part has been unavailable this whole time). I basically was told it is my problem if I get a ticket. It is not my fault the part was recalled and on backorder, and it has been nothing but a headache. I was not even offered a loaner, a solution, or a discount on my lease. I was simply told it is too bad. The manager even told me he doesn't know if I can return the car when my lease is up in February with a check-engine light on. So what then!?!??! Seems like a scam and my next step will be a lawyer if needed. 0/5. AVOID AT ALL COSTS. I will be blasting this review wherever I can. You have been warned!

Knowledgeable staff, easy transaction and not pushy at all

The staff was especially helpful. They were accomodating and knowledgeable.

Every time I’ve gone into there service department for #Warranty work my truck was never fixed right the first time. Always had to bring it back multiple times.

Great people and great service. Patient and welcoming

Was able to talk to the mechanic that is working on my car issues. We were able to communicate in detail what was happening and that made me feel confident that the work would be done the right way.